Complaints


Social Justice Tribunals Ontario (SJTO) is committed to providing high quality service to the public in keeping with its core values: accessibility, fairness, independence, timeliness, transparency, professionalism and public service. As part of that commitment, we have a complaints process to address concerns about SJTO services. Please note that our complaints process is not for reviewing adjudicative decisions. If you feel a decision in your case is wrong and should be changed, you must follow the procedures in the tribunal’s legislation or rules which can be found under the Appeal and Hearing Process tab of each tribunal on this website.

Before you send us a complaint, please read the SJTO Complaints Policy and Process.

You can email your complaint to SJTOcomplaints@ontario.ca or fax us at 416-212-8024.

Be sure to explain the reasons for your complaint (who, what, when, where), the steps you think should be taken to resolve your complaint, and the outcome you are seeking. If your complaint is about a particular file, please provide the file number.

We will respond to you within 15 business days.