Complaints about Services Received from SJTO


Social Justice Tribunals Ontario (SJTO) is committed to providing high quality service to the public. As part of that commitment, we have a complaints process. Before you send us a complaint, please read the SJTO Complaints Policy and Process.

The complaints process is for complaining about the service you received from one of our boards or tribunals. Other kinds of complaints are handled in other ways. For example:

  • If you have a complaint about your landlord or your tenant, contact the Landlord and Tenant Board at 1-888-332-3234 or visit sjto.ca/ltb.
  • If you have a human rights complaint, contact the Human Rights Tribunal of Ontario at 1-866-598-0322 or visit sjto.ca/hrto.
  • If you feel the decision the adjudicator made in your case is wrong and should be changed, you must follow the procedures provided in the tribunal's legislation or rules. To learn how to request a reconsideration, read the "Appeal and Hearing Process" or "Application and Hearing Process" tab for the relevant tribunal on this website.

If you do have a complaint about the services you have received from one of the boards or tribunals at Social Justice Tribunals Ontario, you can email your complaint to SJTOcomplaints@ontario.ca or fax us at 416-212-8024.

Be sure to explain the reasons for your complaint (who, what, when, where), the steps you think should be taken to resolve your complaint, and the outcome you are seeking. If your complaint is about a particular file, please provide the file number.

If you are not able to submit your complaint in writing, you can leave us a phone message with the details of your complaint at 416-585-6878 or toll-free 1-855-219-4893.

We will respond within 15 business days.