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Important Notice

Please fax appeals, supporting documentation and case-related submissions to 416-326-5135. If you submit by mail or courier, you will experience processing delays.

March 26, 2020
On March 20, 2020, the Government of Ontario issued an Emergency Order (O.Reg. 73/20) under the Emergency Management and Civil Protection Act.

The order suspends limitation periods and procedural time periods relevant to tribunal proceedings. The suspension is retroactive to March 16, 2020.

If current and / or new parties are not able to meet a timeline, Tribunals Ontario will allow them to do so at a later date. For example, if parties are not able to meet the timeline for submitting an application to a tribunal, they will be able to submit it at a later date.

Tribunals Ontario is continuing to deliver service across the province. Most tribunals are continuing to have hearings, mediations, and case conferences by teleconference or in writing, while some tribunals are rescheduling matters to later dates.

If you are not able to proceed with a matter, please contact the tribunal to reschedule. If you are not able to attend a proceeding by teleconference or in writing, the tribunal will be able to reschedule the matter to another date.

COVID-19 Policy – Postponing Hearings
Effective today, Tribunals Ontario is implementing a new policy to postpone in-person hearings and reschedule to a later date. Where feasible, alternative hearing options such as written and telephone hearings will be considered to minimize disruption to hearings across the organization. In addition, all front-line counter services will be closed as of March 16 until further notice. For more information, please see the news release.

A male security officer directs two women to their hearing room.

About the SBT


The Social Benefits Tribunal hears appeals from people who have either been refused social assistance or who receive social assistance but disagree with a decision that affects:

  • their eligibility for assistance
  • the amount of assistance they receive
  • the benefits they receive

The Social Benefits Tribunal (SBT) is established under Part IV of the Ontario Works Act, 1997. Appeals are heard under that act and the Ontario Disability Support Program Act, 1997.

The SBT is one of the eight tribunals that make up Social Justice Tribunals Ontario (SJTO).

Latest News


SBT | September 23, 2019
Toronto Hearings Move to Tribunals Ontario Mediation and Hearing Centre

On Tuesday, October 1, the Social Benefits Tribunal (SBT) will begin holding its Toronto hearings at the new Tribunals Ontario Mediation and Hearing Centre at 15 Grosvenor St, Toronto. SBT hearings will no longer be …

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