What We Do


The Landlord and Tenant Board (LTB) was created by the Residential Tenancies Act (RTA) on January 31, 2007. The RTA gives residential landlords and tenants rights and responsibilities, and sets out a process for enforcing them. The RTA also sets out the process for resolving non-profit housing co-operative (“co-op”) eviction disputes.

The role of the LTB is to:

  • resolve disputes between landlords and tenants through mediation or adjudication
  • resolve eviction applications from co-ops
  • provide information to landlords and tenants about their rights and responsibilities under the RTA

The LTB does not provide information about the rights and obligations of non-profit housing co-operatives and their members. This information is available from the Co-operative Housing Federation of Canada or a Community Legal Clinic.

Customer Service Officers

The LTB’s customer service officers process applications, schedule hearings, and provide information to the public about the Residential Tenancies Act. Customer service officers do not provide legal advice.

Dispute Resolution Officers

LTB dispute resolution officers are available at most hearing locations to help landlords and tenants, co-ops and co-op members resolve their application by mutual agreement, rather than going to a hearing where a member decides the matter for them.

LTB dispute resolution officers can also act as hearing officers. Hearing officers conduct case management hearings. At a case management hearing, parties might resolve some or all of the issues in the application, or simply prepare for the full hearing by deciding the issues in dispute and making sure they have all the documentation they need.

Members

A member of the LTB is a decision maker (sometimes called an adjudicator) who holds a hearing. At the hearing, landlords and tenants have the opportunity to tell the member information that is relevant to the application. The member will review the evidence that is presented and the law that applies to the case and make a legally enforceable decision.