Service Standards


Service excellence is a priority for the LTB. Our service standards keep us focused on providing our clients with fair, effective, and timely dispute resolution.

Applications to evict a tenant for non-payment of rent and for applications to collect rent the tenant owes:

  • Applications will be scheduled for a hearing within 25 business days
  • Decisions will be issued within 4 business days of the conclusion of the final hearing

All other applications (excluding L5 - Application for an Above Guideline Increase and A4s - Application to Vary the Amount of a Rent Reduction):

  • Applications will be scheduled for a hearing within 30 business days
  • Decisions will be issued within 10 business days of the conclusion of the final hearing

While the LTB is committed to these service standards, we recognize that every case is different and some decisions take longer to issue than others. If you have not received a decision after 30 days, you may wish to make a complaint under the SJTO complaints process.