Service Standards


Service excellence is a priority for the LTB. Our service standards keep us focused on providing our clients with fair, effective, and timely dispute resolution.

Applications to evict a tenant for non-payment of rent and for applications to collect rent the tenant owes:
  • Applications will be scheduled for a hearing within 25 business days
  • Decisions will be issued within 4 business days of the conclusion of the final hearing
All other applications (excluding L5 - Application for an Above Guideline Increase and A4s - Application to Vary the Amount of a Rent Reduction):
  • Applications will be scheduled for a hearing within 30 business days
  • Decisions will be issued within 10 business days of the conclusion of the final hearing