Contact the LTB


By phone

Call and speak to one of our customer service officers, Monday to Friday from 8:30 a.m. to 5:00 p.m. Customer service officers can provide you with information about the Residential Tenancies Act and the LTB’s processes but they cannot provide legal advice.
Toll free: 1-888-332-3234
Toronto area: 416-645-8080
TTY: Call the Bell Relay Service at 1-800-855-0511

Exclamation mark Wait times are highest on Mondays and the first business day of the month.

Exclamation mark Before you call, get answers to our most Frequently Asked Questions.

Automated information menu

You can access our automated information menu at the numbers above 24 hours a day, 7 days a week. The menu offers information in five areas:

  1. Accessibility at the LTB
  2. The rights and responsibilities of landlords and tenants
  3. Rent rules
  4. “If your landlord or tenant has filed an application with the LTB...”
  5. Office hours/locations

Check file status

Use the Check File Status tool to find out the date and location of your next hearing and whether an order has been issued.

By mail or fax

If you are mailing or faxing documents, include the file number, if you have one. This way, the LTB knows which file the documents belong to. Send your application to the office below that is closest to the rental property.

In person at the LTB

You can visit one of the LTB offices below to get information from a customer service officer, file an application or get forms or brochures.

In person at ServiceOntario (Filing only)

You can file an application in person at some ServiceOntario locations.

ServiceOntario staff cannot provide you with information about the law or LTB procedures, but they can accept documents on behalf of the LTB. Also, you cannot mail or fax documents to a ServiceOntario location. If you are mailing or faxing documents, send them to one of the LTB offices listed above.

To find the ServiceOntario location nearest you that accepts LTB applications and documents, visit ServiceOntario’s Service Location Finder under “Housing and Property”.

Non-profit housing co-operative eviction inquiries

If you have questions about the LTB’s procedures for non-profit housing co-operative evictions or about your file, call 1-844-288-7221 or 416-314-7061 or email: co-opprocessingLTB@ontario.ca

The LTB does not provide information about the rights and obligations in co-operative non-profit housing. A co-op or co-op member can contact the Co-operative Housing Federation of Canada or seek legal advice from a Community Legal Clinic.