Important Notice

  • Service Alert, for Landlord and Tenant Board, 150 King Street, St. Catharines ON L2R7R4, MTO Building Ground Floor Room A. Due to the detection of an unidentified odour, the St. Catharines hearings site of the Landlord and Tenant Board is closed. All hearings scheduled for today (Thursday March 29, 2018) have been postponed and will be rescheduled to a later date.
  • Our offices will be closed on Monday, April 2 for Easter Monday.

Contact the LTB

By Phone

Call and speak to one of our customer service officers, Monday to Friday from 8:30 a.m. to 5:00 p.m. Customer service officers can provide you with information about the Residential Tenancies Act and the LTB’s processes but they cannot provide legal advice.
Toll free: 1-888-332-3234
Toronto area: 416-645-8080
TTY: Call the Bell Relay Service at 1-800-855-0511

Exclamation mark Wait times are highest on Mondays, the first business day of the month, and between 11am and 1pm.

Exclamation mark When all the lines are busy with other callers, you may get a busy signal.

Exclamation mark Before you call, get answers to our most Frequently Asked Questions.

Automated information menu

You can access our automated information menu at the numbers above 24 hours a day, 7 days a week. The menu offers information in five areas:

  1. Accessibility at the LTB
  2. The rights and responsibilities of landlords and tenants
  3. Rent rules
  4. “If your landlord or tenant has filed an application with the LTB...”
  5. Office hours/locations

Check file status

Use the Check File Status tool to find out the date and location of your next hearing and whether an order has been issued.

By mail or fax

If you are mailing or faxing documents, include the file number, if you have one. This way, the LTB knows which file the documents belong to. Send your application to the office below that is closest to the rental property.

In person at the LTB

You can visit one of the LTB offices below to get information from a customer service officer, file an application or get forms or brochures. Our offices are open Monday-Friday 8:30 a.m. – 5 p.m.

In person at ServiceOntario (Filing only)

You can file an application in person at some ServiceOntario locations.

ServiceOntario staff cannot provide you with information about the law or LTB procedures, but they can accept documents on behalf of the LTB. Also, you cannot mail or fax documents to a ServiceOntario location. If you are mailing or faxing documents, send them to one of the LTB offices listed above.

To find the ServiceOntario location nearest you that accepts LTB applications and documents, visit ServiceOntario’s Service Location Finder under “Housing and Property”.

By email: For application-specific inquiries only

Email the LTB for application-specific inquiries only. Do not email if you have questions about problems with your rental unit, landlord or tenant.

For example, you could email the LTB to:

  • send documents for your application file
  • provide information that the LTB said it needed for your application
  • give dates that you are unavailable so the LTB can schedule a hearing

Send your email to the office taking care of your application. Check your file number to make sure you email the right office. You must include your file number in the subject line of your email.

LTB offices and Email addresses

If your file number begins with:

Your LTB office is:

Use this email address:

 CEL or CET Central
 EAL or EAT Eastern
 NOL or NOT Northern
 SOL or SOT Southern
 SWL or SWT Southwest
 TEL or TET Toronto East
(Toronto – Scarborough)
 TNL or TNT Toronto North
(Toronto – North York)
 TSL or TST Toronto South
(Toronto – Yonge/St Clair)

The LTB will delete these types of emails without answering them:

  • Questions about problems you are having with your rental unit, landlord or tenant. Instead, check out our FAQs, brochures, or call us at the number above.
  • Emails to the LTB to file an application. You may be able to e-File your application or you can file your application another way.
  • Emails to pay for LTB services. Pay in-person at an LTB office, or send the payment to the office by mail or fax.

Non-profit housing co-operative eviction inquiries

If you have questions about the LTB’s procedures for non-profit housing co-operative evictions or about your file, call 1-844-288-7221 or 416-314-7061 or email:

The LTB does not provide information about the rights and obligations in co-operative non-profit housing. A co-op or co-op member can contact the Co-operative Housing Federation of Canada or seek legal advice from a Community Legal Clinic.

Media inquiries

For media inquiries, email: