Over past months, parties have experienced service delays at the Landlord and Tenant Board (LTB). The LTB continues to work with the government to improve its services. A number of experienced adjudicators have recently been reappointed and recruitment is under way to fill other adjudicator vacancies. On January 1, 2019, the LTB became part of the newly created Tribunals Ontario organization. A review will be conducted of all tribunals, including the LTB, to identify areas for improvement to make services more streamlined, cost-effective and efficient.
Contact the LTB
Call and speak to one of our customer service officers, Monday to Friday from 8:30 a.m. to 5:00 p.m. Customer service officers can provide you with information about the Residential Tenancies Act and the LTB’s processes but they cannot provide legal advice.
|TTY:||Call the Bell Relay Service at 1-800-855-0511|
Best Time to Call
Wait times are highest on Mondays, the first business day of the month, and 11:00 am – 1:00 pm. When all the lines are busy with other callers, you will get a busy signal.
|Expected wait time *|
|Less than 5 minutes|
|Up to 10 minutes|
|Over 10 minutes|
|* Based on recent averages.
Wait times vary.
|Time of day|
|08:30 am – 09:00 am|
|09:00 am – 10:00 am|
|10:00 am – 11:30 am|
|11:30 am – 01:30 pm|
|01:30 pm – 02:30 pm|
|02:30 pm – 04:00 pm|
|04:00 pm – 04:30 pm|
|04:30 pm – 05:00 pm|
Automated information menu
You can access our automated information menu at the numbers above 24 hours a day, 7 days a week. The menu offers information in five areas:
- How to get legal help
- Landlord and tenant rights and responsibilities, including maintenance and repairs and entering a rental unit
- Rules about rent, including this year's guideline increase
- The LTB application and hearing process
- Hours of operation and contact information
Check file status
Use the Check File Status tool to find out the date and location of your next hearing and whether an order has been issued.
By mail or fax
If you are mailing or faxing documents, include the file number, if you have one. This way, the LTB knows which file the documents belong to. Send your application to the office below that is closest to the rental property.
In person at the LTB
You can visit one of the LTB offices below to get information from a customer service officer, file an application or get forms or brochures. Our offices are open Monday-Friday 8:30 a.m. – 5:00 p.m.
Hamilton - Southern Office
119 King Street West, 6th Floor
Hamilton, Ontario L8P 4Y7
Fax: 905-521-7870 or 1-866-455-5255
Sudbury - Northern Office
199 Larch Street, Suite 301
Sudbury, Ontario P3E 5P9
Fax: 705-564-4118 or 1-866-410-1399
Note: Visit the neighbouring ServiceOntario
counter for in person inquiries
London - Southwestern Office
150 Dufferin Avenue, Suite 400
London, Ontario N6A 5N6
Fax: 519-679-7290 or 1-888-377-8813
Toronto East Office
2275 Midland Avenue, Unit 2
Toronto, Ontario M1P 3E7
Fax: 416-314-8649 or 1-888-377-8808
Mississauga - Central Office
3 Robert Speck Parkway, Suite 520
Mississauga, Ontario L4Z 2G5
Fax: 905-279-7286 or 1-888-322-2841
Toronto North Office
47 Sheppard Avenue East, Suite 700
Toronto, Ontario M2N 5X5
Ottawa - Eastern Office
255 Albert Street, 4th Floor
Ottawa, Ontario K1P 6A9
Fax: 613-787-4024 or 1-888-377-8805
Toronto South Office
79 St. Clair Avenue East, Suite 212
Toronto, Ontario M4T 1M6
In person at ServiceOntario (Filing only)
You can file an application in person at some ServiceOntario locations.
ServiceOntario staff cannot provide you with information about the law or LTB procedures, but they can accept documents on behalf of the LTB. Also, you cannot mail or fax documents to a ServiceOntario location. If you are mailing or faxing documents, send them to one of the LTB offices listed above.
To find the ServiceOntario location nearest you that accepts LTB applications and documents, visit ServiceOntario’s Service Location Finder.
By email: For application-specific inquiries only
Email the LTB for application-specific inquiries only. For example, you could email the LTB to:
- send documents for your application file
- provide information that the LTB said it needed for your application
- give dates that you are unavailable so the LTB can schedule a hearing
Send your email to the office taking care of your application. Check your file number against the list below to make sure you email the right office. You must include your file number in the subject line of your email.
The LTB will delete the following types of emails without answering them:
- Questions about problems you are having with your rental unit, landlord or tenant. Instead, check out our FAQs, brochures, or call us at the number above.
- Applications or requests for review. The LTB will not accept any applications or requests for review by email.
- Any documents containing credit card information. The LTB does not accept any documents containing credit card information in order to protect customers’ credit card information and to comply with Payment Card Industry standards.
If your file number begins with:
Your LTB office is:
Use this email address:
|CEL or CET||Central
|EAL or EAT||Eastern
|NOL or NOT||Northern
|SOL or SOT||Southern
|SWL or SWT||Southwest
|TEL or TET||Toronto East
(Toronto – Scarborough)
|TNL or TNT||Toronto North
(Toronto – North York)
|TSL or TST||Toronto South
(Toronto – Yonge/St Clair)
Non-profit housing co-operative eviction inquiries
If you have questions about the LTB’s procedures for non-profit housing co-operative evictions or about your file, call 1-844-288-7221 or 416-314-7061 or email: co-opprocessingLTB@ontario.ca
The LTB does not provide information about the rights and obligations in co-operative non-profit housing. A co-op or co-op member can contact the Co-operative Housing Federation of Canada or seek legal advice from a Community Legal Clinic.
For media inquiries, email: firstname.lastname@example.org