Important Notice

Over past months, the Landlord and Tenant Board has been receiving a high volume of calls. Before you call, check out our Help for Landlords and Help for Tenants guides.

Contact the LTB


Before You Contact the LTB

Wait times to speak to an agent are frequently 15-20 minutes. Before you call or visit, have a look at the links below. You may be able to find the answer you need right here on our website.


In person at the LTB

Visit one of the Landlord and Tenant Board offices to get information from a customer service officer, file an application or pick up forms and brochures. Our offices are open Monday-Friday 8:30 a.m. – 5:00 p.m.


In person at ServiceOntario (Filing only)

File application or pick up a form at some ServiceOntario locations. To find the ServiceOntario location nearest you that accepts LTB applications, check ServiceOntario's Service Location Finder.

ServiceOntario staff cannot provide you with information about the law or LTB procedures. You cannot mail or fax documents to a ServiceOntario location. If you are mailing or faxing documents, send them to one of the LTB offices.


Mail or fax

You can mail or fax documents to a Landlord and Tenant Board office. Remember to include your file number, if you have one. This way, the LTB knows which file the documents belong to. Send your application to the Landlord and Tenant Board office closest to the rental property.


Phone

Call and speak to one of our customer service officers, Monday to Friday from 8:30 a.m. to 5:00 p.m. Customer service officers can provide you with information about the Residential Tenancies Act and the LTB's processes but they cannot provide legal advice.

Wait times are an average 15–20 minutes and are highest on Mondays, the first business day of the month, and from 11:00 am to 1:00 pm. When all the lines are busy with other callers, you will get a busy signal.

Toll free: 1-888-332-3234
Toronto area: 416-645-8080
TTY: Call the Bell Relay Service at 1-800-855-0511

Automated information menu

You can access our automated information menu at the numbers above 24 hours a day, 7 days a week. The menu offers information in five areas:

  1. How to get legal help
  2. Landlord and tenant rights and responsibilities, including maintenance and repairs and entering a rental unit
  3. Rules about rent, including this year's guideline increase
  4. The LTB application and hearing process
  5. Hours of operation and contact information

Email: For application-specific inquiries only

Email the LTB for application-specific inquiries only. For example, you could email the LTB to:

  • send documents for your application file
  • provide information that the LTB said it needed for your application
  • give dates that you are unavailable so the LTB can schedule a hearing

Send your email to the office taking care of your application. Check your file number against the list below to make sure you email the right office. You must include your file number in the subject line of your email.

The LTB will delete the following types of emails without answering them:

Questions about problems you are having with your rental unit, landlord or tenant. Instead, check out our FAQs, brochures, or call us.

Applications and Requests for Review. The LTB does not accept applications or requests for review by email. You must e-file, mail or fax your application.

Emails or documents containing credit card information. The LTB does not accept any documents containing credit card information by email.

If your file number begins with:

Your LTB office is:

Use this email address:

 CEL or CET Central
(Mississauga)
 CE-ltb@ontario.ca
 EAL or EAT Eastern
(Ottawa)
 EA-ltb@ontario.ca
 NOL or NOT Northern
(Sudbury)
 NO-ltb@ontario.ca
 SOL or SOT Southern
(Hamilton)
 SO-ltb@ontario.ca
 SWL or SWT Southwest
(London)
 SW-ltb@ontario.ca
 TEL or TET Toronto East
(Toronto – Scarborough)
 TE-ltb@ontario.ca
 TNL or TNT Toronto North
(Toronto – North York)
 TN-ltb@ontario.ca
 TSL or TST Toronto South
(Toronto – Yonge/College)
 TS-ltb@ontario.ca


Non-profit housing co-operative eviction inquiries

If you have questions about the LTB's procedures for non-profit housing co-operative evictions or about your file, call 1-844-288-7221 or 416-314-7061 or email: co-opprocessingLTB@ontario.ca

The LTB does not provide information about the rights and obligations in co-operative non-profit housing. A co-op or co-op member can contact the Co-operative Housing Federation of Canada or seek legal advice from a Community Legal Clinic.


Media inquiries

For media inquiries, email: sjtoinfo@ontario.ca