Important Notice

July 31, 2020
The Notice to Terminate at End of the Term for Landlord’s or Purchaser’s Own Use (N12) and Notice to Terminate at End of the Term for Conversion, Demolition, or Repairs (N13) have been revised in accordance with amendments to the Residential Tenancies Act, 2006 made by the Protecting Tenants and Strengthening Community Housing Act, 2020. Previous versions are no longer valid. Related revisions have also been made to the instructions for the N12 and N13 and the L2 – Application to End a Tenancy and Evict a Tenant.

June 26, 2020
COVID-19 Updates – In person hearings continue to be postponed at the Landlord and Tenant Board – Learn More.

June 22, 2020
Effective July 1, 2020, LTB application fees are increasing. For more information, please see the news release.

May 25, 2020
COVID-19 Updates on Landlord and Tenant Board Operations – Learn More.

Contact the LTB


Before You Contact the LTB

Wait times to speak to an agent are frequently 15-20 minutes. Before you call or visit, have a look at the links below. You may be able to find the answer you need right here on our website.


In person at the LTB

Important Notice:
Effective March 13, 2020, all front-line counter services are closed to the public until further notice. Given the closure of public counters, the LTB is not accepting in-person submission of documents. To confirm alternative options to submit documents, email LTB@ontario.ca or call 1-888-332-3234 or 416-645-8080. For TTY relay service, dial 1-800-855-0511.


In person at ServiceOntario (Filing only)

ServiceOntario Centres are limiting the intake of Landlord and Tenant Board applications to the following circumstances:

  • the application represents an emergency situation
  • the applicant has no access to a computer
  • the applicant’s only option for payment is by cash, certified cheque, or money order
  • other limitations to applicant’s alternate filing options.

Please visit ServiceOntario Centres for a list of locations that accept applications and documents on behalf of the LTB.

Most LTB applications can be submitted via e-file. If you can’t use e-file, send your application by mail or fax to your LTB regional office.

ServiceOntario staff cannot provide you with information about the law or LTB procedures. You cannot mail or fax documents to a ServiceOntario location. If you are mailing or faxing documents, send them to one of the LTB offices.


Mail or fax

You can mail or fax documents to a Landlord and Tenant Board office. Remember to include your file number, if you have one. This way, the LTB knows which file the documents belong to. Send your application to the Landlord and Tenant Board office closest to the rental property.

Important: Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Landlord and Tenant Board
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to the respective LTB regional office address listed below:


Phone

Call and speak to one of our customer service officers, Monday to Friday from 8:30 a.m. to 5:00 p.m. Customer service officers can provide you with information about the Residential Tenancies Act and the LTB's processes but they cannot provide legal advice.

Wait times are an average 15–20 minutes and are highest on Mondays, the first business day of the month, and from 11:00 am to 1:00 pm. When all the lines are busy with other callers, you will get a busy signal.

Toll free: 1-888-332-3234
Toronto area: 416-645-8080
TTY: Call the Bell Relay Service at 1-800-855-0511

Automated information menu

You can access our automated information menu at the numbers above 24 hours a day, 7 days a week. The menu offers information in five areas:

  1. How to get legal help
  2. Landlord and tenant rights and responsibilities, including maintenance and repairs and entering a rental unit
  3. Rules about rent, including this year's guideline increase
  4. The LTB application and hearing process
  5. Hours of operation and contact information

Email: For application-specific inquiries only

Email the LTB for application-specific inquiries only. For example, you could email the LTB to:

  • send documents for your application file
  • provide information that the LTB said it needed for your application
  • give dates that you are unavailable so the LTB can schedule a hearing

Send your email to the office taking care of your application. Check your file number against the list below to make sure you email the right office. You must include your file number in the subject line of your email.

The LTB will delete the following types of emails without answering them:

Questions about problems you are having with your rental unit, landlord or tenant. Instead, check out our FAQs, brochures, or call us.

Applications and Requests for Review. The LTB does not accept applications or requests for review by email. You must e-file, mail or fax your application.

Emails or documents containing credit card information. The LTB does not accept any documents containing credit card information by email.

If your file number begins with:

Your LTB office is:

Use this email address:

 CEL or CET Central
(Mississauga)
 CE-ltb@ontario.ca
 EAL or EAT Eastern
(Ottawa)
 EA-ltb@ontario.ca
 NOL or NOT Northern
(Sudbury)
 NO-ltb@ontario.ca
 SOL or SOT Southern
(Hamilton)
 SO-ltb@ontario.ca
 SWL or SWT Southwest
(London)
 SW-ltb@ontario.ca
 TEL or TET Toronto East
(Toronto – Scarborough)
 TE-ltb@ontario.ca
 TNL or TNT Toronto North
(Toronto – North York)
 TN-ltb@ontario.ca
 TSL or TST Toronto South
(Toronto – Yonge/College)
 TS-ltb@ontario.ca


Non-profit housing co-operative eviction inquiries

If you have questions about the LTB's procedures for non-profit housing co-operative evictions or about your file, call 1-844-288-7221 or 416-314-7061 or email: co-opprocessingLTB@ontario.ca

The LTB does not provide information about the rights and obligations in co-operative non-profit housing. A co-op or co-op member can contact the Co-operative Housing Federation of Canada or seek legal advice from a Community Legal Clinic.


Media inquiries