If you have a question about your LTB application, you can email the office that is taking care of your application.

You must include your file number in the subject line of your email. Check your file number to make sure you email the right office.

LTB offices and E-mail addresses
If your file number begins with: Your LTB office is: Use this email address:
 

CEL or CET

Central
(Mississauga)
 

CE-ltb@ontario.ca

 

EAL or EAT

Eastern
(Ottawa)
 

EA-ltb@ontario.ca

 

NOL or NOT

Northern
(Sudbury)
 

NO-ltb@ontario.ca

 

SOL or SOT

Southern
(Hamilton)
 

SO-ltb@ontario.ca

 

SWL or SWT

Southwest
(London)
 

SW-ltb@ontario.ca

 

TEL or TET

Toronto East
(Toronto – Scarborough)
 

TE-ltb@ontario.ca

 

TNL or TNT

Toronto North
(Toronto – North York)
 

TN-ltb@ontario.ca

 

TSL or TST

Toronto South
(Toronto – Yonge/St Clair)
 

TS-ltb@ontario.ca

When you should email the LTB

Email the LTB about your application. For example, you could email the LTB to:

  • send documents for your application file
  • provide information that the LTB said it needed for your application
  • give dates you are unavailable so the LTB can schedule a hearing for your application

When you should not email the LTB

The LTB will not answer these types of emails:

  • Questions about problems you are having with your rental unit, landlord or tenant. If you have these kinds of questions, visit the Your Rights and Responsibilities section of the LTB website at sjto.ca/ltb. Or, you can call us at 416-645-8080 or 1-888-332-3234.
  • Emails to the LTB to file an application. You use LTB e-File to file and pay for the most common types of applications. If you send the LTB an email that contains credit card information, the LTB will delete it.
  • Emails to pay for LTB services. If you have to pay for an LTB service, such as a hearing recording or photocopies, you can pay in-person at our offices, by mail or by fax. If you send the LTB an email that contains credit card information, the LTB will delete it.