Recognizing that some application types take longer to resolve than others, the LTB introduced new service standards on December 7, 2017. The standards give landlords and tenants a better idea of how long it will take to resolve their case.

Landlord and Tenant Board Service Standards

Applications to evict a tenant for non-payment of rent and for applications to collect rent the tenant owes (L1, L9):

  • Applications will be scheduled for a hearing within 25 business days
  • Decisions will be issued within 4 business days of the conclusion of the final hearing

All other applications (excluding L5 – Application for an Above Guideline Increase and A4s – Application to Vary the Amount of a Rent Reduction):

  • Applications will be scheduled for a hearing within 30 business days
  • Decisions will be issued within 10 business days of the conclusion of the final hearing

In its previous standards, the LTB committed to schedule hearings within 25 business days and issue decisions within 5 days, 80% of the time.

The LTB reports on how it is meeting its standards in the Social Justice Tribunals Ontario annual report.