Social Benefits Tribunal (SBT) Key Performance Indicators

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Considers appeals by applicants who have been refused social assistance and recipients of social assistance who disagree with a decision that affects the amount of, or their eligibility for, social assistance.

Reporting period: April 1, 2023 to December 31, 2023

Social Benefits Tribunal Key Performance Indicators

Social Benefits Tribunal Key Performance Indicators	Target	Q1		Q2		Q3		Q4		FY 23-24 Total
	2023-2024	#	%	#	%	#	%	#	%	#	%
Volume of in-person, electronic and written hearing events held at the SBT	N/A
In-Person Hearing Events		3	N/A	5	N/A	8	N/A
Electronic Hearing Events		1,823	N/A	1,688	N/A	2,045	N/A
Written Hearing Events		4	N/A	7	N/A	14	N/A
Number of eligible accommodation requests granted (in whole or in-part) by the SBT	N/A	11	N/A	8	N/A	4	N/A
Percentage of hearings scheduled within 60 calendar days after receipt of the appeal	80%	1,207	47%	2,274	60%	1,705	100%
Decisions issued within 60 calendar days from the conclusion of a hearing	90%	1,477	96%	1,290	97%	1,701	100%
Percentage of cases within the 300 calendar days case lifecycle for SBT	80%	5,446	79%	5,523	83%	5,478	91%
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the SBT	N/A	91	22%	95	26%	79	25%

Note:

• Alternative dispute resolution (ADR) for the SBT is a voluntary mechanism where appellants agree to participate in alternative dispute resolution as a method to facilitate the resolution of an appeal. Not all appeals are captured in ADR as some appellants chose not to undergo that process.

Social Benefits Tribunal Key Performance Indicators Archive

More information can be found on the Social Benefits Tribunal KPI archives webpage.