Licence Appeal Tribunal (LAT) Key Performance Indicators

---

Adjudicates applications and resolves disputes concerning compensation claims and licensing activities regulated by the provincial government, including the activities of delegated administrative authorities. The LAT is comprised of two divisions: General Service (LAT-GS) and Automobile Accident Benefits Service (LAT-AABS).

Reporting period: April 1, 2023 to December 31, 2023

Licence Appeal Tribunal Key Performance Indicators

Licence Appeal Tribunal Key Performance Indicators	Target	Q1		Q2		Q3		Q4		FY 23-24 Total
	2023-2024	#	%	#	%	#	%	#	%	#	%
Volume of in-person, electronic and written hearing events held at the LAT	N/A
In-Person Hearing Events		1	N/A	0	N/A	0	N/A
Electronic Hearing Events		3,367	N/A	2,837	N/A	2,825	N/A
Written Hearing Events		190	N/A	398	N/A	405	N/A
Number of eligible accommodation requests granted (in whole or in-part) by the LAT	N/A	4	N/A	6	N/A	8	N/A
Percentage that the first hearing event (i.e., a case conference) is scheduled within 60 calendar days for the LAT-GS and 90 calendar days for the LAT-AABS from the receipt of a completed appeal/application	80%	3,913	100%	3,973	100%	3,800	100%
Decisions* issued within 90 calendar days from the conclusion of a hearing	80%	105	67%	98	70%	96	72%
Percentage of cases within the 12-month case lifecycle for LAT	80%	10,503	76%	11,015	80%	11,032	83%
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the LAT	N/A	2,740	60%	2,634	63%	1,265	28%

Note:

• The LAT’s Decision Issuance Key Performance Indicator (KPI) does not include case conference reports and orders, motion orders, or adjournment orders, which account for over 90% of total decisions for LAT. The statistics on decision issuance for the divisions within LAT (LAT-AABS and LAT-GS) are rolled up using a weighted average based on the number of decisions released across each division. The inclusion of decision types will be re-examined for a future iteration of the Tribunals Ontario KPI development.

Licence Appeal Tribunal Key Performance Indicators Archive

More information can be found on the Licence Appeal Tribunal KPI archives webpage.