Human Rights Tribunal of Ontario (HRTO) Key Performance Indicators

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Resolves claims of discrimination and harassment brought under the Human Rights Code.

Reporting period: April 1, 2023 to December 31, 2023

Human Rights Tribunal of Ontario Key Performance Indicators

Human Rights Tribunal of Ontario Key Performance Indicators	Target	Q1		Q2		Q3		Q4		FY 23-24 Total
	2023-2024	#	%	#	%	#	%	#	%	#	%
Volume of in-person, electronic and written hearing events held at the HRTO	N/A
In-Person Hearing Events		1	N/A	0	N/A	3	N/A
Electronic Hearing Events		310	N/A	493	N/A	539	N/A
Written Hearing Events*		12	N/A	59	N/A	20	N/A
Number of eligible accommodation requests granted (in whole or in-part) by the HRTO	N/A	11	N/A	10	N/A	18	N/A
Percentage of hearings scheduled within 180 calendar days from the date the application is ready to proceed to a hearing	N/A	TBD	TBD	TBD	TBD	20	31%
Percentage of mediations scheduled within 150 calendar days from the date the parties agreed to mediation	80%	177	97%	TBD	TBD	TBD	TBD
Decisions issued within 6 months from the conclusion of a hearing	80%	30	49%	43	98%	39	78%
Percentage of cases within the 18-month case lifecycle for HRTO	80%	4,209	46%	4,113	46%	4,169	47%
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the HRTO	N/A	218	57%	235	51%	179	44%

Notes:

• The HRTO is unable to report on the percentage of hearings scheduled KPI for Q1 and Q2 of this fiscal year due to data limitations with their case management system.
• The HRTO is unable to report on the percentage of mediations scheduled KPI for Q2 and Q3 fiscal year 2023-24 due to data limitations with their case management system. Solutions are being examined to ensure this KPI can be reported on in the future.

Human Rights Tribunal of Ontario Key Performance Indicators Archive

More information can be found on the Human Rights Tribunal of Ontario KPI archives webpage.