Assessment Review Board (ARB) Key Performance Indicators

Adjudicates applications and appeals on property assessments, classifications, and tax matters.

Reporting period: April 1, 2023 to December 31, 2023

Assessment Review Board Key Performance Indicators

Assessment Review Board Key Performance Indicators	Target	Q1		Q2		Q3		Q4		FY 23-24 Total
	2023-2024	#	%	#	%	#	%	#	%	#	%
Volume of in-person, electronic and written hearing events held at the ARB	N/A
In-Person Hearing Events		0	N/A	0	N/A	0	N/A
Electronic Hearing Events		147	N/A	144	N/A	105	N/A
Written Hearing Events		14	N/A	10	N/A	10	N/A
Number of eligible accommodation requests granted (in whole or in-part) by the ARB	N/A	1	N/A	3	N/A	N/A	N/A
Percentage that the hearing event month is assigned within 90 days of a perfected appeal	85%	3,341	100%	480	100%	669	100%
Decisions issued within 60 calendar days from the conclusion of a hearing	85%	3,465	100%	2,695	98%	1,509	99%
Percentage of summary appeals resolved within 40 weeks following the commencement date for ARB	85%	619	93%	218	93%	119	92%
Percentage of general appeals resolved within 135 weeks following the commencement date for ARB	85%	2,197	83%	1,716	87%	960	83%