Service Standards


Service excellence is a priority for the Human Rights Tribunal of Ontario. Our service standards keep us focused on providing fair, effective, and timely dispute resolution. These are the service standards for the Human Rights Tribunal of Ontario:

  • The first mediation date offered to parties will be scheduled to take place within 150 calendar days from the date the parties agree to mediation.
  • The first hearing date will be offered to parties will be within 180 calendar days from the date the application is ready to proceed to hearing.
  • Decisions for hearings which take 3 days or less will be issued within 90 calendar days.
  • Decisions for hearings which take longer than 3 days will be issued within 180 calendar days.

We expect to meet these standards 80% of the time.