COVID-19 Updates on Tribunals Ontario Operations

Last Updated: July 27, 2020


Tribunals Ontario continues to provide services to the public while keeping Ontarians safe. To comply with physical-distancing direction from public health authorities, most staff and adjudicators are working remotely.

Tribunals Ontario is postponing and rescheduling all in-person hearings, and where possible, is moving forward with alternative options such as written, telephone, and video hearings.

In response to COVID-19, all in-person service counters are closed until further notice. Where possible, please use email to contact Tribunals Ontario's boards and tribunals.

On This Page

  1. Suspending Limitation Periods
  2. Service Changes for Tribunals and Boards
  3. Introducing Videoconference Proceedings
  4. Tribunals Ontario News About COVID-19
  5. Additional Resources on COVID-19

Suspending Limitation Periods

On March 20, 2020, the Government of Ontario made an Emergency Order under the Emergency Management and Civil Protection Act, that suspends limitation periods and procedural time periods relevant to tribunal proceedings. The suspension is retroactive to March 16, 2020.

The government has extended the suspension of limitation periods and time periods in tribunal proceedings until September 11, 2020.

This means, if current and / or new parties are not able to meet a timeline, Tribunals Ontario will allow them to do so at a later date.

Tribunals Ontario is continuing to deliver service across the province. Most tribunals are continuing to have hearings, mediations, and case conferences by teleconference or in writing, while some tribunals are rescheduling matters to later dates.

If you are not able to proceed with a matter, please contact the tribunal to reschedule. If you are not able to attend a proceeding by teleconference or in writing, the tribunal will reschedule the matter to another date.

Learn more below on how the Emergency Order impacts your board or tribunal.


Service Changes for Tribunals and Boards

Child and Family Services Review Board (CFSRB)

The Child and Family Services Review Board (CFSRB) continues to review and hear a number of matters that affect children, youth and families in Ontario.

The CFSRB will accept applications, appeals, documents and submissions outside the legislated timelines.

The CFSRB may enforce legislated timelines, such as hearings to request an order to release a child or youth from a secure treatment program under the Emergency Secure Treatment application.

Hearings and mediations are being held by teleconference, videoconference or in writing. If you experience technical difficulties with the teleconference lines, please continue to try as the system may be temporarily busy.

How to Submit Applications

Submit your applications, supporting documentation and case-related submissions by email to cfsrb@ontario.ca, or by fax to 416-327-0558. If electronic documents are larger than 35MB please send them in separate emails.

For more information, visit Forms and Filing.

Contact CFSRB

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

Phone: 416-327-0111
Toll-free: 1-888-777-3616
TTY: Call the Bell Relay Service at 1-800-855-0511

Email: cfsrb@ontario.ca

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Child and Family Services Review Board
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Child and Family Services Review Board
655 Bay Street, 14th Floor
Toronto, ON M7A 2A3


Criminal Injuries Compensation Board (CICB)

The Criminal Injuries Compensation Board (CICB) continues to hear applications electronically or in written format.

If you experience technical difficulties with the teleconference lines, please continue to try as the system may be temporarily busy.

If you are not able to meet a timeline as set out in the CICB's Rules, you will be allowed to do so at a later date.

If you are not able to proceed with a hearing, contact the CICB to request to have the matter rescheduled.

How to Submit Documentation

Submit your supporting documentation for your claim by email to info.cicb@ontario.ca or by fax to (416) 326-2883 to ensure that your submissions are added to your file as soon as possible. If electronic documents are larger than 35MB please send them in separate emails.

Contact CICB

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

Phone: 416-326-2900
Toll free: 1-800-372-7463
TTY: 1-800-855-0511

Fax: 416-326-2883
Toll free: 1-844-249-1619

Email: info.cicb@ontario.ca

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Criminal Injuries Compensation Board
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Criminal Injuries Compensation Board
655 Bay Street, 14th Floor
Toronto, ON M7A 2A3


Custody Review Board (CRB)

The Custody Review Board (CRB) continues to hear applications and make recommendations on the placement of young people in custody or detention.

The CRB will accept applications, appeals, documents and submission outside the legislated timelines. Hearings are being held by teleconference or in writing.

How to Submit Applications

To make an application to the CRB, call 416-327-4673 or 1-888-728-8823 or email cfsrb@ontario.ca. If electronic documents are larger than 35MB, please send them in separate emails. We will take your application over the phone.

Contact CRB

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

The CRB accepts collect calls. To make a collect call, dial "0" and follow the voice prompts.

Phone: 416-327-4673
Toll-free: 1-888-728-8823
TTY: 1-800-855-0511

Email: cfsrb@ontario.ca

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Custody Review Board
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Custody Review Board
655 Bay Street, 14th Floor
Toronto, ON M7A 2A3


Landlord and Tenant Board (LTB)

Visit the Landlord and Tenant Board webpage for COVID-19 updates.


Human Rights Tribunal of Ontario (HRTO)

The HRTO has issued a Practice Direction on Hearing Formats during the COVID-19 Pandemic.

The Human Rights Tribunal of Ontario (HRTO) continues to hear applications electronically or in written format.

If you experience technical difficulties with the teleconference lines, please continue to try as the system may be temporarily busy.

The HRTO is amending the procedural timelines to allow the one-year limitation period contained in the Human Rights Code and procedural time periods relevant to a proceeding to resume once the Emergency Order ends.

If you are not able to meet a timeline as set out in the HRTO's Rules, you will be able to do so at a later date.

If you are not able to proceed with a hearing or other matter, email hrto.registrar@ontario.ca or by fax at 416-326-2199 to have the matter rescheduled.

You no longer have to provide Written Confidentiality Agreements for participation in mediations in advance of the scheduled event.

How to Submit Applications

Send your applications, supporting documentation and case-related submissions to hrto.registrar@ontario.ca. If the electronic materials exceed 35MB, please separate the documents and send them in separate emails. You no longer have to file paper copies when a file size exceeds 35MB.

Contact HRTO

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

Phone: 416-326-1312
Toll-free: 1-866-598-0322
TTY: Call the Bell Relay Service at 1-800-855-0511

Fax: 416-326-2199
Toll-free: 1-866-355-6099

Email: hrto.registrar@ontario.ca

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Human Rights Tribunal of Ontario
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Human Rights Tribunal of Ontario
655 Bay Street, 14th Floor
Toronto, ON M7A 2A3


Ontario Special Education Tribunals (OSETs)

The Ontario Special Education (English) Tribunal and the Ontario Special Education (French) Tribunal (OSETs) continue to schedule and hold pre-hearings and mediations by teleconference, videoconference or in writing. Where it is not feasible to hold a hearing in writing, by teleconference or by videoconference, hearings are being adjourned.

If you experience technical difficulties with the teleconference lines, please continue to try as the system may be temporarily busy.

The OSETs will accept applications, appeals, documents and submissions outside the legislated timelines.

Some pre-hearings and hearings may be scheduled outside the legislated timelines and some decisions may be released outside the legislated timelines.

How to Submit Applications

Email your applications, supporting documentation and case-related submissions to oset@ontario.ca. If the electronic materials exceed 35MB, please separate the documents and send them in separate emails.

Contact OSETs

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

Phone: 416-326-1356
TTY: Call the Bell Relay Service at 1-800-855-0511

Email: oset@ontario.ca

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Ontario Special Education Tribunals
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Ontario Special Education Tribunals
655 Bay Street, 14th Floor
Toronto, ON M7A 2A3


Social Benefits Tribunal (SBT)

The Social Benefits Tribunal (SBT) continues to hear appeals from people who disagree with a decision that affects the amount, or eligibility for social assistance under the Ontario Works Act or the Ontario Disability Support Program Act.

The SBT is amending the procedural timelines to accept:

  • appeals outside of the 30-day legislative requirement
  • additional documents for hearings outside of the regular timelines
  • reconsideration requests outside the 30-day legislative requirement.

To support physical distancing guidelines, you can submit appeals and supporting documents that do not have a signed signature from your counsel as you may not be able to meet in-person.

The SBT will prioritize interim assistance matters and determine adjournments on a case-by-case basis. For more information, read the news release.

The SBT may send Notices of Hearing after the 60 days legislated timeline and decisions may be released after the 60-day legislated timeframe.

If you experience technical difficulties with the teleconference lines, please continue to try as the system may be temporarily busy.

How to Submit Appeals

Submit new appeals, supporting documentation and case-related submissions to sbt.registrar@ontario.ca or fax 416-326-5135. If the electronic materials exceed 35MB, please separate the documents and send them in separate emails.

Contact SBT

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

Telephone: 416-326-0978
Toll-free: 1-800-753-3895
TTY: Call the Bell Relay Service at 1-800-855-0511

Email: sbt.registrar@ontario.ca

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Social Benefits Tribunal
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Social Benefits Tribunal
655 Bay Street, 14th Floor
Toronto, ON M7A 2A3


Introducing Videoconference Proceedings

Some of our boards and tribunals are holding proceedings through video conference platforms.

Videoconferencing provides an alternate method to hold proceedings, while maintaining the health and safety of all participants.

If you are participating in a proceeding via videoconference, learn more about the requirements and expectations.


Tribunals Ontario News About COVID-19


Additional Resources on COVID-19