SJTO Service Standards - 2013/2014


Once a year Social Justice Tribunals Ontario (SJTO) provides results to the public that measure how well we are meeting our service standards. The results are published after the end of each financial year. The financial year for SJTO is a 12-month period that starts on April 1st of each year and runs until March 31st of the following year.

This report shares our results for the period from April 1, 2013 to March 31, 2014. During this period we have been able to improve our performance from last year's results, especially in the area of scheduling.

SJTO is dedicated to meeting all of our service standards. We will continue to review and assess our performance to find ways to achieve that goal.

Child and Family Service Review Board


Custody Review Board

Review will begin by a telephone call within 24 hours of the receipt of the application 80% of the time.

Annual: 100%

Where the Board intends to hold a hearing it will advise the young person within 10 calendar days of the receipt of the application 80% of the time.

Annual: No hearings held

Recommendations will be issued within 30 calendar days of receipt of the applications 80% of the time.

Annual: 87%

Human Rights Tribunal of Ontario

The first mediation date offered to parties will be scheduled to take place within 150 calendar days from the date the parties agree to mediation 80% of the time.

Annual: 88%

The first hearing date offered to parties will be scheduled to take place within 180 calendar days from the date the application is ready to proceed to all hearings 80% of the time.

Annual: 37%
The average number of days for this standard was 194

Decisions for hearing which take three days or less will be issued within 90 calendar days 80% of the time.

Annual: 71%
The average number of days for this standard was 83

Decisions for hearings which take longer than three days will be issued within 180 calendar days 80% of the time.

Annual: 54%
The average number of days for this standard was 169

Landlord and Tenant Board

All applications, except those dealing with an above guideline increase (AGIs and A4s), will have a hearing scheduled within 25 business days 80% of the time.*

Annual: 90%

Orders for all applications, except those dealing with an above guideline increase (AGIs) and an application to vary the amount of the reduction (A4s) will be issued within 5 business days 80% of the time.*

Annual: 88%

* LTB's approved service standards are to schedule hearings within 30 calendar days and issue orders within 7 calendar days 80% of the time. As LTB's case management system reports service levels in business days, approval has been requested to revise the standard accordingly.

Ontario Special Education Tribunal (English)

All applications will be scheduled for mediation or a hearing within 120 calendar days 80% of the time.

Annual: 100%*
*There was only one application which was scheduled for mediation in which the parties settled and the application was withdrawn.

Decisions will be issued within 90 calendar days 80% of the time.

Annual: There were no decisions issued

Ontario Special Education Tribunal (French)

All applications will be scheduled for mediation or a hearing within 120 calendar days 80% of the time.

Annual: There were no applications filed during this time period

Decisions will be issued within 90 calendar days 80% of the time.

Annual: There were no applications filed during this time period

Social Benefits Tribunal

Appeals will be scheduled with a notice of hearing sent out no later than 30 calendar days after receipt of the appeal that sets a hearing date 180 calendar days after the notice of hearing 80% of the time.

Annual: 70%
Legislated timeframe for this standard is 60 days. The actual average number of days for this standard was 37 days after receipt of the appeal that sets a hearing date of 186 calendar days after the notice of hearing.

Decisions will be issued within 30 calendar days 80% of the time.

Annual: 71%
Legislated timeframe for this standard is 60 days. The actual average number of days for this standard was 24.




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