The CICB can order an oral, electronic or written hearing. If there is enough material on file, we usually assign the application to a single adjudicator to conduct a written hearing. The adjudicator will decide on compensation based on the documents and information submitted by the parties.
We will inform you of the date that the adjudicator will conduct the written hearing but you do not attend.
You must provide the CICB with all of the relevant material no later than 30 days before the hearing (see Rule 12.4 of the Rules of Procedure). If you do not send any information, the adjudicator may go ahead without your input and you will not be entitled to any further notice in the proceeding.
If you want to object to a written hearing you must submit your objection to the CICB at least 15 days before the hearing. If the CICB decides that there is good reason for not holding a written hearing, it will schedule an oral or electronic hearing. Otherwise, the written hearing will proceed. You cannot object to a written hearing if the only purpose of the written hearing is to deal with procedural matters.
By law, alleged offenders are entitled to be notified of CICB hearings and may choose to participate. If the CICB orders a written hearing, alleged offenders can participate by submitting documents or other written information. If you have concerns about the alleged offender being notified of the hearing or having access to any of your personal information, tell us immediately.
After the hearing, we will email or mail the decision to you and your lawyer, if you have one. If you are awarded compensation, you will receive a cheque separately in the mail 30 days after you receive the written decision. If the claim is denied, we will describe the reasons for the denial in writing. We do not normally provide information about decisions over the phone.
For more information, see the Application and Hearing Process section on the CICB website at sjto.ca/cicb.
Last updated: March 2017