The CICB may order an oral, electronic or written hearing. If we order an oral hearing, we will assign your application to one or two adjudicators, called members. The member(s) will review the written material you provide and hear evidence before making a decision.
You will receive a notice of hearing which gives the date, time and location of the hearing. Please arrive at least 15 minutes before your hearing starts.
You must attend the hearing. Contact us immediately if you are unable to attend your hearing or if you expect to be late.
If you have filed more than one claim with the CICB you may receive more than one notice of hearing. It is important that you check each notice, since each hearing may start at a different time.
If you do not attend the hearing, we may go ahead without you (see Section 7 of the Statutory Powers Procedure Act) and you will not be entitled to any further notice in the proceeding. In these cases, the adjudicators can make a decision based on the documentary evidence in the file and the oral evidence of any witnesses who appear.
You must provide the CICB with all of the relevant material you intend to rely on no later than 30 days before the hearing (see Rule 12.4 of the Rules of Procedure).
We will tell you whether an alleged offender will participate in the hearing. By law, the alleged offender is entitled to be notified of a CICB hearing and may choose to participate. If you have concerns about the alleged offender being notified or about the alleged offender seeing your personal information, tell us immediately.
Oral hearings are conducted in either English or French. If you require an interpreter in a language other than English or French, please let us know and we will arrange for an accredited interpreter to attend your hearing.
During an oral hearing, the adjudicators will ask questions about the incident, injuries and associated costs. You will have to swear or affirm that you will tell the truth.
Oral hearings are usually open to the public, but may be closed if:
We conduct oral hearings in 21 locations across Ontario. We try to hold the hearing in the location closest to where the applicant lives or in a neighbouring community. If you find it difficult to travel to the hearing site, notify us immediately.
Oral hearings are usually scheduled for 90 minutes. We may, however, allow more time if, for example:
Please arrive 15 minutes before the hearing. If either you or your client is late, the adjudicators will not have a full hour to devote to the case, as they will need to proceed with the next scheduled hearing.
After the hearing, the adjudicators will reach a decision based on all of the evidence presented. The adjudicators may communicate their decision on the day of the hearing but sometimes they will make their decision on another day.
For more information, see the Application and Hearing Process section on the CICB website at sjto.ca/cicb.
Last updated: March 2017