Service Standards


Service excellence is a priority for the CICB. Our service standards keep us focused on providing our clients with fair, effective, and timely dispute resolution.

  • Applications will be scheduled for a hearing within 11 months 65% of the time.
  • Payment will be released within 45 days of the hearing 85% of the time.

Satisfaction Survey

Tell us about your experience at the CICB by taking our online survey. Your feedback helps us improve.