Important Notice

Our offices will be closed on April 22 for Easter Monday.

Contact the CICB

If you have questions about the Criminal Injuries Compensation Board application process or about your file, contact us in one of the following ways:
By mail: Criminal Injuries Compensation Board
655 Bay Street, 14th Floor
Toronto, Ontario M7A 2A3
By phone: 416-326-2900 (within the GTA)
Toll free: 1-800-372-7463
TTY through Bell relay: 1-800-855-0511.
By fax: 416-326-2883
Toll free: 1-844-249-1619
By email: For general inquiries

Our offices are open weekdays from 8:30 a.m. to 5 p.m.

Best Time to Call

The best time of the day to call is 8:30 - 11 a.m.

The best days of the week to call are Thursday and Friday.

The average wait time is about 8 minutes. When all the lines are busy with other callers, you will get a busy signal.

Before you call, get answers to our most Frequently Asked Questions.

For victim support services, or to find an organization to help you complete your application, call the Victim Support Line at 1-888-579-2888 or 416-314-2447 and choose option 1.

For legal advice, visit Getting Legal Help.

Take our online survey to tell us about your experience at the CICB. Your feedback helps us improve.

For media inquiries, email us.